Important claims information

To be contacted for non-emergency claims and queries on claims payments.
Cassidy Davis Insurance Services Ltd
1 Perrymount Road
Haywards Heath
Sussex
RH16 3TP
Tel: +44 (0) 1444 419922
Fax: +44 (0) 1444 458234

In the event of the cencellation of a trip, immediate notice must be given of any occurence which may give rise to claim. If possible a copy of the Schedule should be sent when notifying a claim, as this will expedite prompt handling of claim. Cassidy Davis Insurance Group has internal complaints handling procedures, which are avaible upon request.

Medical claims
If you receive medical attention for an injury or sickness, you must get a medical certificate showing the nature of the injury or illness together with any original bills that you have paid. All medical claims that are not emergencies should be referred to Claims Settlement Agencies. All medical claims where you require emergency intervention, please contact Inter Group Assistance Services.

Claims other than medical
Claims for delay, loss or damage to personal belongings money and passport must be notified to Claims Settlement Agencies within 31 days of your trip ending. If you do not, we may not be able to pay your claim.

You must tell the relevant carrier about any delay, loss or damage to personal belongings, money and passport if they are being carried by any Carrier. You must also get a property irregularity report. If you do not tell the Carrier within three days of the event, we will not be able to pay your claim.

You must report immediately any loss or theft of money or passport or loss or theft of personal belongings to the police (and hotel management/embassy if this applies). You must also get an official written report. If you do not tell the police (and hotel management/embassy if this applies) within 24 hours of the event, we will not be able to pay your claim.