Complaints Procedure

Any complaint should be addressed in the first instance to the Insurance Broker/Agent who sold you this Insurance.

In the event that You remain dissatisfied and wish to take the matter further You can do so at any time by referring to the Complaints Department at Lloyd’s. The contact details are:

Complaints Department
Lloyd’s
One Lime Street
EC3M 7HA
Tel: +44 (0) 20 7327 5693
Fax: +44 (0) 20 7327 5225
E-mail: complaints@lloyds.com

Complaints that cannot be resolved by the Complaints Department at Lloyd’s may referred to the Financial Ombudsman Service. Further details will be provided at the approriate stage of the complaints process.

This complaint procedure is without precedure to Your right to take legal proceedings. To help us to deal with your comments quickly, please quote your certificate /Claim Number and the Certificate holder/Insured Name.